Point-Point Logistics Canada (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services (collectively, the “Services”). By using our Services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name, company name
- Email address, phone number
- Billing and mailing address
- Shipment and logistics-related details
- Any information you voluntarily provide through forms or communications
1.2 Non-Personal Information
- IP address
- Browser type and version
- Device information
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information to:
- Provide, operate and manage our logistics services
- Respond to inquiries and provide customer support
- Generate quotations and process transactions
- Improve website performance and user experience
- Communicate service updates, notices, and administrative information
- Comply with legal and regulatory obligations
3. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar technologies to enhance functionality and analyze usage. You may choose to disable cookies through your browser settings; however, some website features may not function properly as a result.
4. Sharing of Information
We do not sell or rent your personal information. We may share information only in the following circumstances:
- With carriers, agents, or partners required to perform logistics services
- With service providers assisting in website hosting, analytics, or operations
- To comply with legal obligations, court orders, or government requests
- To protect our rights, property, safety, or that of our users
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce agreements.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. While we strive to use commercially acceptable means to protect data, no method of transmission over the internet is completely secure.
7. International Data Transfers
If you are accessing our Services from outside Canada, please note that your information may be transferred to, processed, and stored in Canada or other jurisdictions where our service providers operate, subject to applicable data protection laws.
8. Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Access personal information we hold about you
- Request correction or deletion of your information
- Withdraw consent where processing is based on consent
- Request information about data usage and sharing
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies separately.
10. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Services indicates acceptance of the revised policy.
